We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders and Cash on Delivery across India.
All prices are inclusive of GST.
CASH ON DELIVERY
COD is one of payment option; customers are required to make the full payment for their order before they open the package. COD products cannot be tried or returned at the point of delivery. Kindly note that the COD option is not valid for a try and buy facility.
Rs.150 would be added to your shipment If it is below Rs.1200. We offer FREE SHIPPING for Order above Rs.1200.
For International Orders (Outside of India) Rs.1500 would be added to your shipment.
We will send an email confirming of your order.
GENERAL SHIPPING INFORMATION
Orders placed in India are catered to by safe and reliable courier companies. We would also be happy to track your shipment. We will do our very best to update you on the status of the shipment via the email address you would have provided us with.
We try our best to ship our pieces to you within 10-13 working days. As we are making pieces after order confirmation. We would keep you posted about the approximate delivery date post ordering. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
HOW TO EXCHANGE or RETURN?
We invest a lot of attention in the making of each Gray and Green piece. If for some reasons, you are unsure of the size or we have missed a spot and you would like to exchange, you must inform us within 2 days of delivery of the product. Please send us an email to email@example.com with order number and attach an image of the piece purchased, someone from our customer care team will contact you and will guide you through the process of returning or exchanging. They may request for further information/photographs to assess your return request, please do assist. If a piece is exchanged once, it cannot be exchanged the second time. Please ship out the pieces to the following address:
GRAY AND GREEN
43 - Sushil Nagar,
New Pali Road,
Bhagat ki Kothi,
Jodhpur(Rajasthan) - 342005
The cost for shipping the product back to us is to be borne by you.
Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. We would require all original papers to be returned with the product.
Gray and Green reserves all rights to inspect the condition of the product before processing any returns or exchanges.
The cost of returned piece will be refunded in your bank account for both kind of orders i.e. COD and online paid. So while returning you have to provide us the details we ask to complete the process.